Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use Kioran's financial services.

Information We Collect

When you use Kioran's platform, we collect different types of information to provide you with personalized financial insights and services. This includes information you directly provide to us, data we automatically collect, and information from third-party sources when you give us permission.

Personal identification information including your name, email address, phone number, and date of birth

Financial information such as bank account details, transaction history, and income data when you connect your accounts

Device and usage information including IP address, browser type, operating system, and how you interact with our platform

Location data when you enable location services or when derived from your IP address

Communication records when you contact our support team or participate in surveys

We only collect information that's necessary to provide our services effectively. You have control over what information you share with us, and we'll always be transparent about why we need specific data.

How We Use Your Information

Your information helps us deliver better financial services and insights. We use your data to analyze spending patterns, provide personalized recommendations, and ensure the security of your account. Everything we do with your information is designed to improve your financial well-being.

We never sell your personal information to third parties. Your financial data is used exclusively to provide you with our services and improve your experience on our platform.

Purpose	Data Used	Legal Basis
Account creation and management	Name, email, phone number	Contract performance
Financial analysis and insights	Transaction data, spending patterns	Legitimate interest
Security and fraud prevention	Device info, usage patterns, location	Legitimate interest
Customer support	Communication records, account details	Contract performance

Data Sharing and Third Parties

We work with trusted partners to provide our services, but we're selective about who we share your information with. Any third party that handles your data must meet our strict security and privacy standards.

Financial institutions and payment processors to facilitate account connections and transactions

Cloud service providers who help us store and process data securely

Security vendors who help us protect against fraud and cyber threats

Legal authorities when required by law or to protect our users' safety

Professional advisors including lawyers, auditors, and consultants under confidentiality agreements

Before sharing your information with any new partner, we evaluate their privacy practices and ensure they provide adequate protection for your data. We also limit what information we share to only what's necessary for the specific service being provided.

Your Privacy Rights

You have significant control over your personal information. These rights apply regardless of where you're located, though some may vary based on local privacy laws. We've made it easy for you to exercise these rights through your account settings or by contacting us directly.

Right to Access: You can request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Right to Correction: Update or correct any inaccurate personal information in your account

Right to Deletion: Request that we delete your personal information, subject to legal retention requirements

Right to Portability: Receive your data in a structured, machine-readable format to transfer to another service

Right to Restriction: Limit how we process your personal information in certain circumstances

Right to Object: Opt out of certain types of data processing, particularly for marketing purposes

Right to Withdraw Consent: Remove your consent for data processing where consent is the legal basis

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and won't charge you unless your request is clearly unfounded or excessive.

Data Security and Protection

Protecting your financial information is our top priority. We use multiple layers of security including encryption, secure servers, and regular security audits. Our team includes cybersecurity experts who continuously monitor for threats and update our protection measures.

End-to-end encryption for all data transmission and storage

Multi-factor authentication to prevent unauthorized account access

Regular penetration testing and security audits by independent experts

Employee training on data protection and security best practices

Incident response procedures to quickly address any security issues

Compliance with international security standards including ISO 27001

While we take extensive measures to protect your data, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and monitor your accounts regularly. If you notice anything suspicious, contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose and relevant regulations.

Data Type	Retention Period	Reason
Account information	Duration of service + 7 years	Legal compliance
Transaction records	7 years from transaction date	Financial regulations
Support communications	3 years from last contact	Service improvement
Marketing preferences	Until withdrawn or 2 years of inactivity	Consent management

When we delete your data, we ensure it's completely removed from our systems and can't be recovered. Some information may remain in our backup systems for a limited time, but it will be deleted according to our backup retention schedule.

International Data Transfers

As a company based in Israel serving users internationally, we may transfer your personal information across borders. We ensure that any international transfers are protected by appropriate safeguards and meet the requirements of applicable privacy laws.

All international data transfers are protected by Standard Contractual Clauses approved by the European Commission or other appropriate transfer mechanisms that ensure your data receives equivalent protection.

If you're located in the European Union, your data may be transferred to our servers and service providers outside the EU. We ensure these transfers comply with GDPR requirements and provide you with the same level of protection as if your data remained within the EU.

Children's Privacy

Kioran's services are designed for adults and we don't knowingly collect personal information from children under 16 years of age. If we discover that we've collected information from a child under 16, we'll delete it immediately. Parents who believe their child has provided us with personal information should contact us right away.

If you're between 16 and 18 years old, we recommend discussing your use of financial services with a parent or guardian. Some features of our platform may require parental consent or may not be appropriate for minors.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform before the changes take effect.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the bottom of this policy shows when it was last updated. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.

Email: contact@elevanosphere.com

Phone: +972524712148

Address: Piet Mondrian St 23, Kiryat Ata, Israel

We typically respond to privacy inquiries within 2 business days.

This Privacy Policy was last updated on December 15, 2024 and is effective immediately.